Alpineaccess.com hires customer care professionals to work from home, providing staff for companies who are looking to outsource their call center work. Alpineaccess.com employees take calls on their home phones while connected to customer support software through the internet, allowing the company to employ staff in 35 states. Employees schedule their work hours in advance to take calls during an expected window of time where their incoming personal calls are blocked.
What should you consider before agreeing to work for alpineaccess.com? Let’s take a closer look at its benefits and disadvantages.
The Case For Alpineaccess.com:
Working from home avoids the inconveniences of cubicle work and relieves some of the frustration of being penned up in a call center. Without an on-site supervisor, you can dress comfortably without worrying about a professional appearance. However, alpineaccess.com has a very strict policy about background noise, so your home office must be set up in a quiet area.
Because of its decentralized structure, alpineaccess.com is resistant to regional economic forces and may offer you a job when no one else in your area is hiring. You also avoid having paying transportation fees like bus fare or gas because you are no longer commuting to work.
The Case Against Alpineacces.com:
There are start-up costs involved to sign with alpineaccess.com. You must buy your own headsets (one USB headset and one telephone headset) if you don’t already own them, and you have to pay for a screening test. Although the screening test fee is only paid if they offer you a job, it’s a cost associated with working there.
Another concern about alpineaccess.com is that they do not guarantee a work schedule. While you get your calendar with enough lead time to set your schedule, you are asked to block out a 20-30 hours a week (with an additional 4 hours on weekends) that may not actually be time spent working. You need to keep enough scheduled time free to work a full-time job but may not earn a full-time salary.
The biggest challenge of working with alpineaccess.com is all of the performance metrics that accompany call center work. You are paid by the hour, but you still have to meet performance goals based on calls handled per hour, the amount of time you spend with people on hold, and the time it takes you to fill out the administrative work that accompanies each call.
You end up having to balance the needs of the customer with the requirements of the company, usually being forced to choose which one ends up less than fully satisfied.
Alpineaccess.com – The Final Verdict:
Alpineaccess.com looks like a new twist on the same old rat race. Sure, you work from home, but you also have to meet production quotas. And if you have the skills to connect with people and resolve their problems, aren’t you better off using them for yourself? Getting promoted just means staying with a call center and becoming a team leader. It can be a job to make ends meet for a little while, but it’s no career.
Maybe I’m alone in thinking this. What do you think? If you’ve worked in a call center–either from home or otherwise–I’d love to hear whether you think it has long-term potential for advancement and career satisfaction.